Cancellation policy and hotel terms  & conditions

Here is some information regarding our special cancellation conditions - all other cancellations are ruled by the   general Austrian hotel contract.

Cancellation policy

For cancellations within 30 days of your arrival, the following fees will be charged:

Cancellation 21 days prior to your arrival: 30% of the total amount of your stay.
Cancellation 15 days prior to your arrival: 40% of the total amount of your stay.
Cancellation 8 days prior to your arrival: 50% of the total amount of your stay.
Cancellation less than 8 days prior to your arrival: 60% of the total aount of your stay. 

• All cancellations need to be written and received by the hotel reservation manager within the avoce mentioned dates (30,15,or 8 days prior to your arrival). The cancellation is valid once you receive a confirmation.
• For rooms that have not been cancelled and that we were not able to sell to someone else, we charge 70%  
• The total amount consists of room, board and other services that you had booked.
• If only part of the cancelled rooms can be sold to someone else, cou are only responsible for the remaining, empty rooms at the 70% scheme, mentioned above. 

Regulations in case of an early departure

In case you need to depart sooner than expected, you will be charged for room and board of the days you stayed and the remaining days, until your original departure date, are calculated at 80% of the total for room, board and servies originally reserved. 

Group travel

• Several people travelling together and treated as one unit for the same services are considered groups. 
• To be considered as a group it takes at least 15 people. 
• At least 21 days prior to the arrival date, the tour operator needs to send a written notice of how many people will be travelling.
• If one or more people or the whole group cancels the reservation, number 1 and 2 of the cancellation policy applies